Omni Chicago Hotel - Chicago

I'll start off by saying that when I pay a lot for a hotel, I demand a lot. Omni falls short. From the check in staff having a little attitude, to the room not looking at all like the pics, cleanliness being so/so, to the part that ruined my stay. The bed was horrible! I couldn't sleep at all on it, lumpy, old, just not up to par. For a hotel at this price, I expect a lot more. I will not return here, and recommend people reading this to go elsewhere. There are hotels in downtown that will appreciate your business.

Hotel was very nice. Rooms were spacious with lounge area separate from the bedroom. Location was great as hotel is right on the magnificent mile and only 10-15 minutes walk from Navy Pier.

This was our first trip to Chicago and the hotel really made the trip. We could not fault the hotel or the staff who were welcoming, very helpful and friendly. The room was great, the facilities were great and the location was perfect. The hotel is right in the center of the main shopping area and the tourist attractions were close by. We tried to find some fault in the hotel and all we could find was that the ironing board was a bit wobbly! The room had tea/coffee facilities and was a good sized room. The hotel food was great as well. We would highly recommend this hotel and would not hesitate to stay there again.

I stayed her for two nights before heading onto a conference for the week . I was travelling on my own and the central location was great as I had no problems walking around after dark. The location was excellent, right on Michigan Avenue and within walking distance of the pier and lake front. The hotel itself was very impressive, modern clean rooms and brilliant restaurant.

You couldn't ask for a better location for shopping. Walked three blocks to catch a train for the Cubs. It was a little loud with sounds of the city being right off Michigan Ave.

Can't beat the location of the Omni - very helpful concierge as well. The rooms are pretty dark and the carpeting in hallways and rooms look worn. Also -the hotel charges $20 a night for a roll away bed which seems a little exploitive considering this is not an inexpensive hotel.

I loved the location and staff, service and food, But u had to pay 9.99$ for internet service per day, and the service poor, and kept getting interrupted.

The beds are so comfortable! I love the fact that there are 2 separate rooms. The only downside to this hotel are the insufficient number of elevators for a hotel of this size and the slow speed of the 2 working elevators.

Stayed at the Chicago Downtown Omni for 7 Nights in June. Hotel facilities were excellent and it has a great location on the Magnificent Mile. Staff extremely helpful throughout our stay. Food and beverages were very expensive in the hotel though. We had $25 food and beverage credits for each day of our stay but a small breakfast using the credit still costs an additional $37 dollars once all the service charges and taxes are added on. With so many dining options so close to the hotel it is far cheaper to eat outside of the hotel restaurant. Select guest programme is excellent offering Free Wi Fi and complimentary morning room delivery of beverages for stays of 2 nights or more. Concierges were very helpful in recommending and booking restaurants.

This hotel is very centrally located just off North Michigan Avenue. The hotel itself is quiet. The noise from the traffic penetrates even the double glazed windows, but I would imagine this to be an issue for any centrally located hotel. As such, if you are a very light sleeper I would ask for a room on a high floor. The staff were friendly and helpful. I would definately stay there again.

I really enjoyed my stay at Omni Chicago. It was right in the heart of everything! The room was very nice. The bed was plush and comfortable. The bathroom was roomy and spa like. The service was great! The only down side, if anything, was that no refrigerator was in the room; so I couldn't keep my drinks cold. I would definitely recommend and I will definitely return.

Although the hotel itself is beautiful, the service was outstanding and made it a very pleasant stay. We had one issue with the hotel charging on a debit card, but it was resolved quickly - again, great service!! We look forward to staying at the hotel again in the future.

This hotel was better than expected and certainly better than ant room at this rate that we ever stayed in ! Good service and very wonderful service,

The Omni is well located and we were able to walk to most of the sights that we wanted to see in Chicago. The area seemed safe during the evenings and we were happy to walk around the local area. The hotel staff were very welcoming and helpful with our various requests. We ate breakfast twice in the hotel restaurant, whilst the surroundings and service were very good, the food was a little dear - $19 for a hot savoury or sweet breakfast (1waffle, 2 pancakes, 2 small sausages, slice of bacon and egg plus tea/coffee and juice) however the dining room looks out over the Magnificent Mile so the views are included in the price! The rooms were very large and comfortable, we particularly liked the sitting room areas, as we were holidaying with friends it was really nice to be able to sit in each others rooms on comfortable chairs rather then having to sit on the bed! We thought that the rooms were very well appointed with good tea/coffee making facilities, decent hairdrier (rather than the ghastly wall mounted affairs so often found in hotels), powerful shower etc. The bed was very large and comfortable, we were on the 24th floor and were not disturbed by noises outside or inside the hotel.

While the location of the hotel is perfect, the staff would need training on how to treat guests. Apparently they have forgotten that they rely on guests and not the other way around.

We spent 4 nights in the Omni in Chicago and could not recommend it highly enough apart from the nice clean and comfotable rooms, the best aspect of this hotel was its staff, in all the hotels I've stayed in I have never encountered such helpful and pleasant staff.

Deze gast heeft geen reactie geplaatst.

Deze gast heeft geen reactie geplaatst.

This was a luxary weekend for us.We enjoyed a taste of big city life.I want to experience it again sometime.The food was out of this world.

Perfect is all I can say.

Our experience at the Omni Hotel was not the best but it was ok. The front desk staff did do there best in our situation. We did not like the first room we were in. But then the change our room to a better one and then we were pleased. I really don't have really bad comments for the hotel, but I am seriously irate with Hotel . com customer services. When I booked the room for our first get-away in three years I specifically asked for 4 things. 1-late check-in 2-a bottle of White Zinfandel in our room upon arrival 3-a Jacuzzi suite and 4-a smoking room. Only one of these request where met. the late check-in. I was on the phone with them for 46 min that evening, the gentleman that was taking care of me put me on hold 5 times and still could not explain why all of my request were not met, so I asked to speak to a manager and again on hold for about 3-5 min. When she came on the phone all she could say is sorry and that we will credit your account $50.00. She said sorry again and is there anything else she can help me with. I said no and also said that I will never use this company again. I hope that this is posted on the web-site because people should always here the good with the bad..

The Onmi is nicely situated on Michigan Ave adjecent great shopping areas and a short walk to the touristy dining establishments (e.g., Gino's East, Topolobampo, etc.). The room was great and the hotel staff were professional and attentive. Two shortcomings were: (1) the hotel is accessible only via a one-way street (main doors on Huron St, not on Michigan Ave as stated in the website), so if you're driving, its not very easy to find/access, and (2) the hotel has 2 different sets of elevators--one to access the lobby, one to access the rooms-- making the trek from the street somewhat inconvenient. Outside of that, our stay was fine!

Wonderful stay made outstanding by the attentive and pleasant staff. We have used this hotel for our corporate guests and it did not disappoint when we had a group of friends/family stay New Years week. Highly recommended, no complaints!

Best located hotel. Great experience for the price. Room was very clean. We went to the shedd aquarium and the planetarium and it was a very short cab ride. It is also located just east of State Street and on Michigan Ave. we went to Mike Ditka's for dinner and it ended up being two blocks away. Then we went and saw wicked and it was about .5 mile away. Room was very clean and it felt like the room was brand new. we stayed in the kind suite.

Deze gast heeft geen reactie geplaatst.

The service in this hotel was excellent. Everyone from the bellmen to the front desk and even the executive chef in the restaurant went out of their way to make sure we had an enjoyable stay. Also, the location is excellent. I've stayed here for several years around Christmas time and am always very pleased.

The hotel was great! They even came and turned our bed down at night and left mints on the pillow!

Deze gast heeft geen reactie geplaatst.

It would have been nice if wireless internet was free from the room. Really liked the turn down service and ice in the room. Perfect location for Christmas Shopping trip.

Deze gast heeft geen reactie geplaatst.

Every aspect of this hotel was excellent. The staff was pleasant and eager to help at all times. The rooms were very clean and comfortable, and sleep was quite restful.

Deze gast heeft geen reactie geplaatst.

Very nice hotel. The staff was friendly. Would go there again.

The Omni is my favorite to stay. The staff is very friendly and helpful. Most of all the location is the best for shopping on Michigan Avenue. We did get a deal on the room on hotels.com but the location of the room was very noisy. The room was right next door to the service elevator and there was a loud noise going most of the time from the roof across the street. Because the room was cheaper it was fine but we would have complained had we paid full price.

The rooms were very nice with a seating area and plasma tv. The beds were comfortable. Overall, we would stay here again. Only complaint was with the staff. Upon checking in , we were told our room wasn't ready and they would call us when it was. Never received a call. And when they came in for turn-down service they moved our breakfast menu to a different table and we didn't notice until the next morning when our breakfast was supposed to be delivered.

Really nice hotel and staff. Location could'nt be better. Room was clean, roomy and the view from the 21st floor was great!! Breakfast buffet was $19 and had a good variety of fruits and breakfast fare. MH-Western IL

We had a corner room suite that the front desk put is in after booking through Hotels.com that had a great view and plenty of room for my wife and I plus two kids. ew had a great rate from Hotels.com which the hotel sales office or front desk couldn't come close to when I called. The service at the hotel was excellent and genuine. You can't beat the location for shopping, eating and just walking around. The restaurant/bar area is very nice and my wife and I were able to have a drink, with the kids sitting their on the couch as we looked over Michigan Ave. The kids enjoyed the heated pool and hot tub, especially since it was Winter. We stayed an extra night we enjoyed it so much.

Deze gast heeft geen reactie geplaatst.

Deze gast heeft geen reactie geplaatst.

The Omni offered the best location at a great price. Easy walk to all the major attractions and shops. Staff made some fantastic recommendations for breakfast (try the Tempo). Would definitely stay here again if visiting Chicago for business or pleasure.

Excellent Service from all of the staff, outstanding location.

The staff was extremely attentive and helpful. My favorite were the milk and cookies which got delivered every night. I can only recommend this hotel.

Deze gast heeft geen reactie geplaatst.

I enjoyed the Omni Chicago. What a nice hotel. The hotel is in the heart of Chicago! The resturant's food is good, the bar is pleasant, the work out room is well laid out and the pool is fine. What a wonderful 4 days staying at the Omni.

The Chicago OMNI was a beautiful hotel with courteous staff. It was in the perfect location for shopping as well as getting around town on the EL. Decent price for the great room! I only wish our room windows were door walls (floor 5) with easy access to the surrounding balcony overlooking MI Ave. However, we were able to go through the pool area (less than a minute walk) to access the balcony. Oh... and I never wanted to leave the pillowtop king (It was like sleeping on a cloud)! I would highly suggest the Chicago OMNI!

Hotel was very nice but disappointed not to receive the Superior Corner Suite that I had booked. Was told that because I had booked through Hotels.com the room was not guaranteed and that to make sure I received the room I wanted I should book directly with the hotel.

My wife and I spent a weekend here and found things to look great on the surface, but ended up being below our expectations for the price. Being a busy weekend, all rooms were booked and since we booked through hotels.com, we were given a smoking room (being told we were given the run of the house). Only by insisting on a move did they "find" us a new room. The room we ended up with was clean and nice, but rather than charging for Internet by day, as stated on the bold print, every time we logged out and logged back in, we incurred another charge of $9.95. So if you plan on using the Internet frequently, then be sure to sign up for the unlimited package. Valet was also less than responsive, no bellhop at 11:00 when we returned on a Friday, and were given a hard time for not keeping our claim ticket when they handed all copies to us. When we checked out, they couldn't find our car and didn't bother to tell the bellman despite us waiting half an hour before we approcahed them and then they looked into where our car ended up. Again, nice room,great location, and clean hotel, but not worth the cost, the lack of service, the general lack of responsiveness for hotels.com customers, and a poor valet experience (at $49 per nigh!).

Our son recently moved to Chicago. We plan to visit often and will stay at the Omni. Excellent accommodations. The staff was helpful, polite and courteous!

Deze gast heeft geen reactie geplaatst.

The Omni hotel was in a prime spot o Magnificent Mile, right in the middle os everything - a short walk to the river, Hancock Bldg, Lawry's, shopping, nightlife on Rush Street and nearby restaurants. The suites are smaller than they look online, but still offers good space.