Hotel Le Crystal - Montreal

Het hotel is zeer geschikt voor ouders met kinderen. Badkamer super, gescheiden leef en slaapruimte, kingsize bed en bankbed. 2x big TV. Indoor Pool 12de etage incl whirlpool buiten met uitzicht over stad. Vallet parking.

het hotel is net open dus gloed nieuw en mooi! jammer genoeg waren faciliteiten als SPA niet allemaal open. wel aan te raden!

Everything we expected and more, an excellent Hotel. Beds were wonderful,state of the art bathrooms. Hotel staff were so helpful and kind. Would go back again.

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I'll start with the negatives. At first glance, I was a little disappointed with the hotel room because I felt the 2 room suite would be a little bit bigger than it was. Since we had teenage children with us, we wanted a little more space. The room also had a heavy cigarette smell from the previous guests, even though we requested non smoking. (However, to be fair, the hotel clerk said the entire hotel is non smoking but that people still smoke.) Continental breakfast was complimentary; so-so food but great coffee! Aside from that, the hotel staff was very friendly and helpful, the bathroom was wonderful, the shower even better! Had a great sandwich in the little cafe off the lobby. And great location.

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This was a lovely hotel. The room was large and cozy and it had a wonderful sitting area. I loved the expresso machine too. The service was very friendly and professional and we were given some great dinner reccomendations. I would stay here again and would reccomend it to anyone!!

The Deluxe suite was very comfortable and I found all of the staff very friendly. The free parking offered by Hotels.com was a great benefit. It is valet parking and very convenient to be able to pull up and give you key to the bellman. I tipped $2 each time I needed the car brought up, so it was still a good deal. The contenential breakfast was so-so, I think you are better off going to Cafe Imagination right next store. My one complaint would be that they closed the pool and spa at 9 pm and it would have been nice to have it open later. Also the deck around the spa was weathered, with no chairs or plants, nothing like the picture. I went in early June, so they may dress it up more for high season. If you make to Montreal don't miss the Botanical Garden!

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Good place to stay but they need to fix the noise problem.

THE STAFF WAS VERY FRIENDLY AND GREETED US DAILY. THE ROOM WAS VERY SPACIOUS AND MODERN. WE LOVED THE UNIQUE COFFEE MAKING MACHINE, FLAT SCREEN TV IN LIVING ROOM AND THE BEDROOM. WE WOULD DEFINITELY STAY THERE AGAIN.

The Crystal is located less than a block from the Bell center in the heart of the city. The staff is great, the rooms are immaculate and new, the beds are comfortable. My digital TV in the bedroom did not work properly - it was replaced within a half hour.

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It was the second time my husband and I stayed in the Hotel Le Crystal. And the next visit to Montreal we will stay in that hotel again. Small, quite,gorgeous hotel with exellent service. This time we stayed in the Executive Suite.The room is big like a good size one bedroom appartment with two bathrooms,fireplace and balcony. But a little bit noisy from outside on Monday (our room was located on the 4th floor). Just get the room on higher floor.There is the indoor pool on 12th floor most of the time no people.We like this hotel a lot!

Hotel was in a great location. Staff very helpful. Rooms clean, modern and stylish. Great facilities and wonderful views over Montreal. Very little to complain about.

Great hotel, small and intimate. Room was much smaller than anticipated from the pictures on their website. Bed was so packed into the room we kept bumping into the frame and came home with many bruises! Staff was great and friendly. Restaurant was terrible - awful service and very unfriendly. Front desk and concereige service was first class - very helpful. Location is great - very close to everything.

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Our stay at Le Crystal was the highlight of our vacation. The room (deluxe suite) was spacious, clean and beautifully decorated. The Pool area was great. The salt water pool was fantastic and the pool area with the sun chairs was a delight. The floor to ceiling windows filled the room with sunlight and made the pool area a tropical setting even though it was the middle of winter in Montreal. However, what truly made the stay wonderful was the professional, detailed, friendly staff. I was impressed that they always very helpful and addressed me by name each time they say me. This hotel truly deserves it's 5 star rating. We did not eat at the restaurant because there were so many great restaurants and night life within walking distance from the hotel.

Excellent service. Very friendly and cooperative staff. Clean and very large room. The hot tub was our favorite part, it overlooks parts of the city and was pretty private. Perfect location. Shops and restaurants are just around the corner or within walking distance. I would stay here again and would recommend to other.

This hotel is really nice. The pool and the jacuzzi are wonderful. Really a good spot in winter. Vert cosy.

This hotel is billed as "luxury" and it sure isn't. The suite was small, which is okay..but a thousand little touches that could have made it luxury weren't done. The lighting is stylish but very poor and badly placed. The hot tub was not once hot during the entire weekend, despite my complaints. The pool was disgustingly slimey and obviously not kept clean. The staff were pleasant and friendly except for one who spoke in French in the elevator, commenting on me and my friend not being their "typical guests"...we were very casually dressed. Of course, she thought we didn't understand her. Location is good, staff friendly but the rooms are too small and not luxurious enough to warrant the price. You can do better.

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I was very happy with the hotel. It was very well appointed, centrally located, and perfect for my needs in every way. I had a comfortable sitting area and wet bar. The bedroom seemed a little on the tight side, but wasn't really an issue. The bathroom, on the other hand, was huge. Check out the outside hot tub if you get a chance. There's a nice view of downtown. Only minor issue was a broken TV in the bedroom. I told them about it the morning after I checked in and it was repaired by the time I returned from sightseeing.

We stayed here on our honeymoon.It was wonderfull. The rooms are larger sized, and the shower was amazing! This was our 4th time to Montreal, and we will stay here again when we come back. Very good location. A very nice hotel 2 blocks from all the nightlife. If you are younger and looking for fun. There are clubs just up the street!

hotel new very well done all the help was very nice woud book here again

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VERY modern upscale hotel that bends over backwards to accomodate its guests!

Hotel staff was not very efficient in checking us in. They would not even consider an upgrade request. The room they placed us in was on the small side w/ a terrible view overlooking an alley and school building w/ playground equipment. The location was very good, you could conveniently walk to most sites.The pool and whirlpool closed very early (9pm).

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GREAT GREAT hotel with outstanding staff at front desk, friendly bartenders and just wonderful location to be in the midst of things. Enjoyed fitness center and spa as well. Beds were perfect. I travel all the time on business and this is a 10+++++

My wife and I had a last minute travel change due to weather. We booked Hotel Le Crystal the same day we went to Montreal and were completely impressed. There was not a single thing they could do better...great staff, exercise room, spacious bathroom (with rain shower head), extremely comfortable bed. It is truly a first rate hotel in a fantastic, convenient location.

I was not satisfied with the front desk/concierge service except for one young man who was very helpful. My wife had notified the hotel/conceige of our anniversary and she promised something special which never was mentioned. The housekeeping staff except one young woman could not understand us or anything that was needed. Some of the staff were friendly, some appeared to avoid us all together. The hotel insisted that we had consummed wine, beer and tomato juice even though we showed several staff that the items were still in the room. We have stayed at other hotels comparable to Le Crystal and were treated appropriately and had no complaints. Would stay somewhere else.

The rooms are large and spacious, includes a small and streamlined yet fully functional kitchenette that is tastefully done (which means, if you don't need it or use it, it is not an eyesore) - a great little expresso maker is included with ample capsules of coffee. The bed was wonderful, the bathrooms are large with rain shower and separate tub. Flat screen TVs. I would deinitely stay here again in the future but would ask for a room in the back of the hotel, there is quite a bit of street noise in the morning.

This was a wonderful experience, the only drawback was the horrifically slow service at breakfast in the dining room over the weekend.

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There was a loud intermittent hum in our room. We realized we couldn't sleep with it going on and off all night. For one hour, we begged three times to be moved to another room and were repeatedly told there were no other rooms. A maintenance person came a few times without hearing the noise, when he finally witnessed it as it was fading out, he said it was a hair dryer! For the whole day? Desperate, we said we would check out and packed up and went next door to Novotel. When we came back to retrieve our luggage, the manager suddenly had another room, lower quality, that he could show us "At a discount". We had already booked next door. He told us we had to talk to the day manager to see if we didn't have to pay for the room! The next day the manager said that since it was a new hotel, there couldn't be a noise problem! Instead of investigating it! We paid a fee for the use of the pool and our food charges and were not required by law to pay for a room we walked out of. However, the manager spent alot of time jusifying not showing us another room. Spa personnel told us that the pipes burst on the pool floor a few weeks ago. the rooms are quite long and narrow, the bedroom, cell-like

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I was in Montreal and spent 3 nights at the Hotel Crystal. The hotel is new and has a very clean lobby. The front staff were great and helped me out with everything. I called in the night before to ask for early check-in due to an early arrival and they said it would not be a problem. The room I was put in did not have a working TV, internet or open minibar. There was a point in time 40 minutes after check-in where I had 4 staff in the room trying to fix things. They moved me to a new room and it was fine. Front desk were nice enough to bring up a toothbrush at 2am and keep the fridge filled. The hotel location is great - walking distance to the main strip or stores and bars - but hard to find good food. I rate this hotel highly but with the hickup at my check in and the condition of the original room I second guess this hotel. Though, would stay there again.

Excellent stay in Montreal.. Highly recommended... Excellent and friendly staff.

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This hotel was very nice. Beautiful spa bathroom, nice little kitchenette and living space. The bed was surprisingly hard and not so comfy, as were the pillows. Hotel staff was friendly and helpful. Great location in Montreal, close to shopping and restaurants and right by the Bell Center.

We were very surprised at the excellent location! We were right near shopping, dining, nightlife and a quick trip to Old Montreal. The hotel itself is lovely and the service exceptional!

One of the most elegant buildings in Montreal. The hotel staff is absolutely wonderful, helpful and friendly. The hotel is a 5 min walk to Saint Catherine street and all its shopping and restaurants and 10-15 minutes to the metro. The restaurant staff is also very friendly- food is good but small portions. We loved the room's kitchenette and lounge area, and the molton brown toiletries were an additional treat. Would very highly recommend the hotel!

Lovely (if somewhat small) suite. Very tasteful decor. Service was good. Location is good- lively neighborhood with lots of shopping & restaurants, but a mile or so from historical district. Pool & jacuzzi were lovely also, but jacuzzi was not hot enough.

My wife and I just returned from a three day vacation in Montreal. We stayed at the very modern Hotel Le Crystal and had a wonderful hotel experience. The hotel is very well located and very professionally run. The staff was extremely helpful and our room was very large and cleaned daily. I would heartily recommend this hotel to anyone visiting Montreal.

The hotel is beautiful, and in a great location in the city. Very good service, the rooms were great, and we were upgraded for our stay. I thought that the room was very nice but a bit expensive, especially if we had not been upgraded. Nothing is free either including parking which was $25 extra but the parking garage is secure and inside so it was nice to not have to worry about that. Overall I would stay again.

Our stay at Hotel Le Crystal in Montreal was wonderful. Upon arrival, the Bell Boy/Concierge were there to assist us, and were very friendly and polite. The front desk staff was wonderful; we were upgraded to a deluxe room upon arrival, which was nice. The Rooms were beautiful, very clean (as this is a very new hotel) and the size of the room was perfect. Plenty of space...very comfortable! Top Notch! The Concierge (and all the staff) were so helpful through the weekend we were there, always polite, and providing great information about the city. They assisted us with bike rentals, directions, and even provided umbrellas when it was raining. Great Staff - Great Hotel - They pay attention to the small things...and that adds up!