Sheraton Manhattan at Times Square - New York

What a great hotel location perfect the bar was expensive would not recommend having a drink there considering two glasses of wine were $24 and it was inexpensive wine bar staff not friendly. Overall hotel staff excellent all front desk staff everyone more than helpful. Thanks for a wonderful stay...

my 12 year old daughter and i wanted 2 beds. we were given 1 queen size bed although the reservation was for 2 beds. this was inconvenient and no rate adjustmnet or other accomodation was made by the hotel.

The pictures of the Sheraton Manhattan Times Square are very misleading. The photos on their website makes the hotel appear to be well maintained, clean and spacious. The Sheraton Manhattan Hotel was just the opposite. The hallway on the floor (16th) where my room was located looked like it had not been vaccumed in weeks. The door appeared as if the hotel was too lazy to paint it after changing the lock so they painted arount the lock and it wasn't even the same color. The furniture in the room was old and chipping. The room was so small. It was so bad, that even though I prepaid for the room and could not get a refund, I checked out 10 minutes after arrival. I used the computer in the lobby to locate another hotel which I was very please with.

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This hotel was not as nice as the other one across the street by the same name. It was too expensive and not as clean. There were long hairs left in the room from the cleaning staff. I had to wait a long time to get my bags from storage because the room wasn't ready. When I arrived, the clerk said my room was ready but it was small and if I waited an hour I would get a bigger, nicer room. Read: We don't have a room for you yet even though you made a reservation a week earlier and were there several hours after the check in time. The pool was only open until 8:00pm. The lobby was not air conditioned and hot.

Very friendly and accomodating staff. Great location. Older hotel but well maintained.

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The hotel is in a great location. The hotel is old and needs to be updated. The rooms are small. There is a swimming pool, but they must have people that are not guests use the pool to swim laps and they have priority over the pool. The kids can't jump in or have any really fun in the pool.

Was totally fine. It has a pool, it in the heart of it all and people are friendly. The room is typical for NYC in size. The beds were comfy and everything was clean - even the bathroom.

The staff was slow and lazy. The bathrooms need some attention. Our sink and shower had lose parts and drainer slowly.

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Sheraton Manhattan was a great location, within easy walking distance of Times Square and subway stops. We enjoyed our stay there-one of few hotels in NYC with a pool.

" This Hotel is right in the Heart of the city and so easy to find your way around and choose the routes to take. Hotel very clean and staff very friendly and helpful. I would definately recommend to others and will stay again in this Hotel if I can afford to return to NY in the future.

Despite our purchase for 2 double beds for 3 adults, check in person insisted it was not "guaranteed" and insisted we have a rollaway bed. After an arguement I got the bed. Friends got the same and their rollaway bed never came till 12:30 pm w/o sheets - in fact they they never came aafter several calls. Parking @ check in conveinient but at noon checkout there was a mile long line to get the cars out from the car elevator. Also could not quickly check luggage instead because only one bell hop was asssigned the task despite the entire hotel checking out so we faced another long line. You would think there would be extra staff to accomodate the known peak check out time. Upon complaint to the manager, he really did not care at all. This was a big waste of time for a one night stay. Pool in Times Square was a real perk! However, there was no sense of hospitality from the management or check in people. No warm greetings, friendliness, etc. but the hotel is nice, in good condition except for the bathtub which had cracks and sealer in it making it unattractive - time for a real repair.

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I didn't get the room that I requested. I was "upgraded" to a room that the TV didn't work. Ok...so make a call (or two) to have the problem fixed...the person never came. Then go to the front desk to complain. I was switched to a room (TV worked) but it had a musty smell. Whats unfortunate is that the stay was part of a weekend getaway in Manhattan. I will not be going back.

Great location for the price -- very comfortable beds/pillows. Bathrooms could be updated.

room was very small.

Getting shabby, and in need of renovation, but fine for my purposes (in town for business). I may have been less happy if I had paid my own money to stay there on a vacation: it was expensive, even by NY standards I think. It's very noisy until at least 2am if you're overlooking the street, so ask for a room up high and not directly looking over the street. Or bring earplugs :0)

This hotel had the worst service I have ever experienced with a hotel and is way below the expectations of a Sheraton. The rooms were small and worn, they would not answer the phones at the hotel (I actually had to use my cell phone to call the hotel on an outside line to get in touch with anyone), they did not respond to customer service requests (wrong room type, wouldn't exchange our pillows until the 3rd night and I was allergic to the feather pillows), basically they acted as if the guests weren't there or they were really understaffed. The location is very good as it is within walking distance to Times Square, Rockafeller Center and Radio City Music Hall amongst others. If they improved the rooms and service I would stay again but I would be scared to do so because it was that bad of an experience.

The hotel was clean and appropriately priced. Can'y beat the great location in the middle of Times Square. The garage parking is not good as the attendents are rude and do not speak english very well. The good service in the hotel is nearly negated by the way you are treated as you get your car and leave.

Dorm-like halls, cramped rooms, poor lighting, awful mattress

Great views Great staff everthing was top notch. Went to NYC for my daughters 11th Birthday. Everyone at the hotel made her feel like a princess. I will Definatly return to this hotel in the future.

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I reserved a king size bed.i got a queen size bed,when i complained reception insisted it was a king size bed.Like i wouldn't know the difference

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I asked for two double beds, because it was my two daughters and I staying for the night. Instead, we arrived and found out they could only give us a queen sized bed for the same price! Then, I complained, and they gave us a King bed and a cot that was so uncomfortable, we had to take the mattress off and sleep on the floor. Really poor.

Great place, great price, great staff. Very friendly New Yorkers even though we are Red Sox fans they treated us great.

My daughter & I stayed only one night, however we found the room & the hotel a very pleasant experience. I was a bit leery due to some of the negative reviews I read prior to booking this hotel, but I am very pleased to say all the negativity was totally unfounded as far as our experience. We also had dinner in the hotel dining room & found that an absolute pleasure, fairly good prices & the waitress we had was wonderful.

The rooms at this hotel are TINY. The bathrooms are smaller than tiny. Nice views from the window and great location, but the price was so high I expected the rooms to be a lot better. Two people in each room would be the max acceptable, even in the rooms with two double beds. Three MIGHT be okay, but four definitely is not.

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Conveniently located, but old, a bit run down and the rooms are very small. AC didn't work so we had to open the windows... vey scary on the 19th floor. Bathroom ceiling was peeling and faucet was leaking. I spent $400 and I'm not happy.

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We only stayed one night but we found the hotel staff friendly, our room was clean and the bed was quite comfortable. I would definately stay here again.

The heating system was not functioning correctly and our room temperature was 80 degrees. The front desk sent someone to open windows but then our room was still 80 degrees and really really noisy from street noise.

Great location but rude staff and medicore accommodations.

Was there for two nights, the first night, a huge bag of dirty laundry day outside my door all night, the next night, the hall baseboards were falling off, and an extension cord was lying there. No signs of renovations, just a sign that the service/attention to detail got lost a long time ago. Sad really, I expected more of a quality chain.

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Hotel room was clean and staff was pleasant and helpful. Having stayed in NYC on several occasions, we were pleased with the size and condition of our room. Would definitely recommend this hotel, especially for those looking for accomodations in close proximity to broadway shows.

This hotel is located perfectly for just about everything that New York offers. Close to Times Square, great restaurants, shows, and is generally just positioned great. The hotels service was great in my opinion. I had a problem using the in room safe and Security came to out room almost immediately. It is an older hotel but from what all I saw of it I was impressed. Overall for the price it was totally worth it and I would recommend this hotel and any other Sheraton to anyone!

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This hotel is within walking distance of many major NYC sites: Broadway, Rockefeller Center, Lincoln Center. It's a great place for anyone that needs to be near any of those venues. The staff went out of their way to be helpful.

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Hotel was lovely. Staff were helpful and friendly. The room was very comfortable and clean. I would definitely recommend it.

Great hotel, very helpful staff, and centrally located to everything we wanted to do in NYC. We were able to walk everywhere we wanted to go. I highly recommend this hotel.